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Walarm protection plan Complaint - 2 year product protection plan for cell phone still not resolved - Samsung Galaxy S4
Walarm protection plan Complaint

Walarm protection plan Complaint

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2 year product protection plan for cell phone still not resolved - Samsung Galaxy S4


My wife contacted Asurion, the company that provides the 2 year product protection for the cell phone my wife purchased. Her phone was acting up and malfunctioning. She followed the steps Asurion directed and sent in the bad phone. Received a replacement phone that had no sim card about a week later. She followed the steps to obtain a sim card and received one approx 4 days later that didn't work. Followed steps again and got replacement sim card another 5 days later and still didn't work. 3 days later and sent phone back with promise of a e gift card and 4 days later when notified they received bad phone (that she paid additional 30 dollar service fee for) she's now told wait 5 days to have the bad phone they sent inspected, then wait additional 72 hours to receive earlier promised e gift card!!! Needless to say there's a lot more inconvenience of umpteen phone calls to customer service where every rep we speak with has differing wrong information and when told how terribly inconvenienced and dissatisfied we are we are told "I'm sorry!?!" Unbelievable and Extremely dissatisfied! I will never buy an extended product plan from Walmart again.


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